Terms & Conditions
Sarah's Cottage is located at 24 Julian St West, Penola, South Australia
For bookings, please text or call Jen on 0412 196 132
You can also find Sarah's Cottage on Airbnb or Vrbo
By making a reservation for accommodation at Sarah's Cottage, guests warrant they have read these terms and conditions and agree to be bound by them subject to changes as notified to them.
Minimum Reservation for two adults
We are strictly a 2 night minimum. Accommodation is charged at $195 per night.
4 night minimum over the Christmas and New Year period (from around 20th of December to around the 10th of January, depending on the year)
3 nights over the Melbourne Cup Weekend (The weekend closest to and including the first Tuesday in November) and Easter.
Infants under 12 months of age are welcome to stay free of charge in their own porta-cot (BYO).
Check In and Check Out Times
Check in Time is from 3:00pm (15:00 hours)
Check out Time is before 11:00am (11:00 hours)
Earlier check ins and later check out are sometimes possible. Please contact us to enquire.
Deposits and Full Payment
Full payment is due at the time of making your reservation.
We accept bank transfer.
Postponement, Cancellation and Refunds
We understand that unexpected things happen and sometimes bookings need to be postponed. In the event that you need to postpone your reservation, your booking may be transferred to another date if you nominate the new dates at the time you advise us of your postponement. Alternatively, the deposit is fully refundable if cancellation occurs more than 2 weeks prior to arrival date.
If cancellation occurs less than 2 weeks before your arrival date, your reservation will be suspended pending new booking dates and your payment will be credited to the new reservation. If you are unable to reschedule, Sarah’s Cottage will refund 50% of your payment.
If you are a ‘no-show’, your booking and any payments are forfeited.
Natural Disaster Policy
If you cancel your booking made directly with us prior to arrival because of a natural disaster (fire, flood) or public health directive, your deposit is fully refundable.
If you leave Sarah’s Cottage after arriving because of a natural disaster (fire, flood) or public health directive, the unused portion of your accommodation will be refunded if booked directly with us.
Bookings made via 3rd party websites (AirBnB, Stayz) are subject to the cancellation policy of the website with whom you booked.
We will always look to be reasonable but we reserve the right to apply additional charges for extra cleaning at $50 per hour if furniture has been moved and not replaced, dishes are not thoroughly cleaned, dry and replaced, soft furnishings have been damaged or stained and need replacement or steam cleaning or the accommodation is generally not in the state you found it in.
Smoking (and other odours)
Sarah’s Cottage is smoke free indoors. However, guests can smoke on the covered verandas outside where ashtrays are provided. An additional cleaning fee of $100 will be applied if the cottage smells of cigarette smoke, fur kids or strong foods such as curry or seafood.